Frequently Asked Questions Below you'll find the answers to the questions we get asked the most. What states does Souper ship to? Collapse We currently ship to all U.S. states. Sign up for our newsletter to be the first to know when Souper is available in additional markets. What stores carry Souper? Expand Souper is currently available for purchase at select retailers, coffee shops, and farmer's markets in California. Visit our store locator to find a location near you (coming soon.) Does Souper ship to countries outside of the U.S.? Expand Souper is sold exclusively in the U.S. If you are interested in seeing our products in another country, please email us at email@example.com. We’d love to hear from you! Do you have a monthly subscription or soup club? Expand We will launch a subscription option very soon. Join the Souper community to be the first to know, either by following us on Instagram or TikTok (coming soon), or signing up for our newsletter. Is Souper available in grocery stores? Expand Yes, Souper is available in select stores. You can check out our store locator for the most current list. If you have a store, market, or café where you would like to see Souper sold, please let us know by emailing firstname.lastname@example.org. How long will it take for my order to arrive? Expand Your order will ship within 2-3 business days of the order being placed. Transit times vary by location. Do you accept returns? Expand We are unable to accept returns, however, if you are dissatisfied with your purchase for any reason, please email our team at email@example.com How does Souper give back? Expand When a buyer rounds up their purchase to donate we ask if they’d like to be an official ‘Souper Human’, the term coined for membership. The Souper Human is recognized for their impact on our Get Souper newsletter, where people can also find the link to our Discord channel. The three activations include -- Donations Incentives program -- round up your purchase to benefit Souper Humans in need; Soupons for Souper Humans that actively volunteer at souper sponsored events, and partner organizations; and a Give Back program, where people who return ten of our recyclable Souper bottles can get a free bottle, not only encouraging consistent product purchases but ensuring our packaging is being properly recycled. Is Souper packaging recyclable? Expand Yes. We package our frozen soups in FDA-approved, BPA-free containers. Our containers are fully recyclable and are safe for storing soup hot or frozen. We ship our packages in fully recyclable corrugated cardboard. Our insulating foam is made from US-grown, non-GMO Cornstarch, an annually renewable resource. It produces 80% fewer greenhouse gases than typical petroleum-based foams. Remove the recyclable plastic cover and dispose of the foam in one of these ways: Compost this foam in any residential or commercial compost facility. It will biodegrade in 60 days or less in a moist soil environment. Dissolve in water. Run under tap water in a sink and watch it melt safely down the drain. Alternatively, dissolve it in a bucket of water, let sit overnight…then, use it to feed your plants! Burn. This foam will burn cleanly and safely in fireplaces and fire pits – it works great to start your barbecue! Who do I contact with questions about my order? Expand If you cannot find the answer to your question on our FAQs page, please email us directly at firstname.lastname@example.org. We will get back to you as quickly as possible. Who do I speak with about partnership or sales inquiries? Expand Please email us at email@example.com with all sales, events, or brand partnerships inquiries. We look forward to hearing from you! Is Souper currently hiring? Expand We are always looking for great talent to join the Souper team. If you're interested in working with us send your resume and an email explaining your interest to firstname.lastname@example.org.